Position Title: Retail Sales Associate
Location: The Nest, 272 Carpenter Street, Providence, RI 02909
Hours: Part-time weekend shifts. On average an Associate will work two 4.5 hour shifts per weekend. Shifts will be 10:45 am-3:00 pm and/or 3:00-7:15 pm.
Pay: $14/hour
Overview:
As a Retail & Sales Associate at The Nest, you'll play a crucial role in providing exceptional customer service, driving sales, and maintaining the ambiance of our secondhand and vintage store. You'll serve as a brand ambassador, engaging with customers, offering styling advice, and sharing knowledge about our products and services including our tailoring services, workshops, and events. With a focus on sustainability, you'll contribute to our mission of fighting the toxic cycle of overconsumption and textile waste.
Responsibilities:
- Open, run, and close the brick-and-mortar store, including customer relations, sales, merchandising, and maintaining the sales floor to company standards.
- Merchandise and restock the sales floor as items sell, communicating restocking needs to the team.
- Coordinate, maintain, and clean the retail sales floor, staff areas, and bathrooms: includes processing go-backs, tidying and merchandising the sales floor, taking out trash, dusting, vacuuming, cleaning mirrors.
- Preparing new inventory for sale. This includes adhering to quality control standards, steaming, and pricing products for sale.
- Complete side work during shifts: including changing mannequins, and other miscellaneous tasks designated by the store manager.
- Collaborate closely with the store manager and vendors to ensure sales growth and customer satisfaction.
- Manage customer relations with exceptional customer service
- Manage checking out tailoring orders and clearly communicating any problems between clients and tailors.
- Be knowledgeable of our entire business model, mission, ethos, and upcoming events.
- Answer any questions about our services and workshops. Help people sign up for services in-store or give them the tools to sign up on their own.
- Contribute to our social media presence by participating in video content creation for platforms like TikTok, and Instagram Reels and Stories.
- Deliver exceptional customer service.
Qualifications:
- 1+ years of retail experience, with a focus on sales and customer service.
- Passion for fashion, style, and sustainability, with a strong understanding of trends reflective of The Nest's brand.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate store operations, processes, and initiatives.
- Ability to work collaboratively with peers and leadership, demonstrating a positive and helpful attitude.
- Knowledgeable about our inventory and eager to learn and adapt to new challenges.
- Entrepreneurial spirit, with the ability to take initiative and make decisions that contribute to the store's success.
- Bonus if you have experience with Shopify and the Google Suite.
How to Apply:
Please send your resume to shop@thenestpvd.com with the subject line "Part-time Sales Associate + Your Name".
